Well Done Honeywell! by Frank Fila (Chester NJ US)

The only reason I took the initiative to remove the power supply and send it to Honeywell Repair Parts is because of the very well done troubleshooting video on their website that provides step-by-step instrucitions on how to remove the power supply and ship it back for a bench test and subsequent repairs. The entire turnaround time was a little longer that I would have liked - about 2 weeks - but now that it's back and reinstalled, the system is back in operation. I suspect it would have cost me several hundred dollars to have an HVAC technician service the system, so for a fraction of the cost, the repair was made and I'm back in business!

Repairs by ( )

Sent them my power unit for examination and repair. They we quick with the check up and repairs made promptly. Thanks.

PS1201C01 shunt AFS to power unit by Ralph DeMartino ( )

the PS1201C01 used on older sale switch systems do use the AFS plug on the board and to get the unit to power up you must shut the J3 (two left side posts as marked "by pass AFS"). Bypass the Air Flow Sensor The earlier F50A, F50 and F50E used to be wired direct to the blower. This allowed the power supply to turn on when supplied with 120V from the blower. Now the new Honeywell power supply comes with the option to add an AFS (air flow sensor). If your unit DOES NOT have an AFS and you have the new power supply, such as the PS1201C01 and PS1202C00, the AFS must be bypassed for the power supply to turn on. To bypass the AFS you simply connect the two pins marked' bypass AFS" on J3 (see photo below) situated on the bottom left of the power supply.

F50F1065 by Tom Macnamara (Bellevue Wa US)

Turn around time and repair costs were well worth the time taken vs total replacement of the entire power supply module, which would have cost nearly twice as much. Thanks for the great service.

homeowner by Orien J. LeBlanc (Akron Oh US)

Repaired power supply by Tom Rulla (Long Beach US)

I installed the electronic module and then powered up the HVAC system. The filter "On" indicator light flashed on then went out. Turning the power on and off didn't help. Later I cleaned and dried the filter panels (and copper contacts) then reinstalled the filters. After turning on the HVAC power, the "On" indicator lit up and stayed on. The unit seems to be operating well.

Honeywell EAC by Jim Laxson (Oak Harbor WA US)

Appreciated the Service Department's care in garnering the background information prior to diagnosis and repair as well as follow up and recommendation addressing the potential issues. service was excellent.

Working Again by Dane Kessler (Olympia Wa US)

As advertized, a quick diagnostic and notification of needed repair. Reasonable cost and quick turnaround. Unit is working, but power light flickers. Don't know if that is good or bad. Will have to call and find out.

Outstanding Service by David S. Johnson (Port Angeles WA US)

I was pleased and impressed with your service: clear and easy website, quick reply and evaluation of power supply, terrific tech support, and almost overnight delivery of a new unit. Our regular furnace company wanted over $700 plus installation for a new power supply which was outrageous. A quick internet search brought me to your site and the rest was magic - with a few questions to Tech Support, I installed the product and it runs perfectly. And I saved 60%. I highly recommend your products and service.

Honeywell Electronic Air Cleaner Repair & Service On Your Power Supply by c Fugate (Coupeville Wa US)

Great communications quick troubleshooting and fast turnaround, my unit was not repairable but contact was prompt and a new unit was shipped with credit for the troubleshooting charge against the new unit. Great Job!

Power Supply by Rocky Higgins (Seattle WA US)

The local dealer wanted to sell me a new power supply, which I estimate would cost $600+. The all-in cost of the repaird supply via Honeywell Parts was less than $250. I'm feeling pretty smart right now.

HAPPY CUSTOMER by DONALD STERNBERG (ALVIN TX US)

THE TECHNICAL HELP BY JAY WAS SUPERB AND HE ENABLED ME TO GET BOTH MY AIR FILTERS FUNCTIONING AT MINUMUM COST. ALL TRANSACTIONS WERE HANDLED PROFESIONALLY. I WILL RECOMEND YOUR SERVICE. YOURS, TRULY, DON STERNBERG

John D. by John Dynkowski (Whitewater WI US)

Terriific service. Easy way to diagnose and fix a problem that would cost more if done by a service technician.

Air cleaner by Eric Hipp (Norwalk Oh US)

Great service, works great. Easy procedure for diagnosis and repair.

Electronic Air cleaner Repair by Gary English (Niagara Falls On CA)

Very happy and surprised with the speed and convenience of having the repair to my electronic air cleaner done by your staff It was done and sent back 1 day early and being the Christmas mail rush I thought it would take much longer. It was back Dec 24th Christmas eve day and I installed it shortlly after. Working great, I really missed it when it stopped working during the summer. Thanks for the great service!!

air cleaner power supply by Ed Duffy (Plainfield Il US)

Honeywell techs did a great job. Sent mine in, received notice of what they found and the cost to repair within 24 hours and agreed to have it repaired. It was back to me in 4 days and working in my system that day. Super job. Would recommend them to everyone. Ed

Review of work by Mark A Raymer (Bowling Green KY US)

Assembly went OK and operation worked great.

Home owner by Jerry P. Keelean (Olympia Wa US)

Repair flow chart included with air cleaner was faulty. Service providers kept telling me the unit was working because the indicator light was on. I sent the power supply in for diaonostic service and they confirmed that the circuit board was faulty. Problem solved. F50e unit works fine now. Suggest that honeywell show dealers how to trouble shoot their product so home owner doesnt have to.. Thanks Honeywell.

air cleaner repair by earl j. mills (cincinnati OH US)

I was impressed by the prompt and thorough response by Honeywell's service on my electronic air filter. The followup communication from the technician was appreciated. Thanks again

Great Service Option by Daniel Moehring (N. Royalton OH US)

I was quoted $375 to repair my electronic air cleaner controller by a local HVAC service provider. You repaired it for about 60% of that. When I got the unit back it didn't work. I noticed that what appeared to be a pressure hose was not connected. I connected it and it works great. Thanks for providing a service like this.

Evaluation of Service by James P Kelly (Livingston Te US)

I recently sent the power supply unit of my Honeywell Electronic Air Cleaner to the Phoenix Honeywell repair facility. The subject air cleaner had recently failed and I called the local "authorized" Honeywell dealer for service. To make a long story short,"he had no idea how to repair the unit". He did,however,offer to repalce the unit with a new one at the tune of $850. I elected to contact Honeywell via the internet and purchased the diagnostic service. I sent the power supply unit to Honeywell, four days later got a call from a Honeywell technician advising that the mother board on the unit needs to be replaced. I gave the OK to do so and got the power supply back in four days. Bottom line is, "this is the most efficient, fastest and honest repair service I ever experienced". The unit now operates as it did when it was new. I rate the Phoenix repair facility a "10 out of 10".

Honeywell Air Cleaner Repair by C Wilkreson (Washington DC US)

Great service. Quick, responsive and reasonable price.

homeowner by Frank E. Smith Jr. (Holland Pa US)

Repaired power supply is working just fine. I am very satified with your total performance Thanks....

Honeywell power supply by Geoff Covert (Cincinnaati Oh US)

I shipped a power supply to them for repair and they diagnosed it and said it needed no repair. I appreciated their fair, honest response and quick service.

708291 by John Corrigan (Newark DE US)

I was very pleased with the offer and the service. I analysed the problem with the help of your on line procedure and sent the power unit for repair. The labor cost was fixed and reasonable and lower than having an HVAC company walk in the door. Thank you for the excellent service. My unit is functioning very well now. Your model should be adopted for other appliances manufacturers. Sincerely, John Corrigan

Honeywell Electronic Air Cleaner Repair & Service On Your Power Supply" by Frank R. Geraci (Cranbury Ne US)

I received the repaired part and immediately installed the power unit back into air cleaner. Nothing happened! I checked all electrical connections and outlets. I check your web site a realized that the heater/air conditioner had to be running for the unit to function properly...and it does. Thanks for a great service and info through your web site. Also , when I placed this order the people there were pleasant, knowledgeable and very helpful.

Convenient, reasonable, fast by Jose Traverso (West Orange NJ US)

My Heating/AC company wanted $ 970.00 for changing the power head on this electrostatic filter. They refused to itemize such proposal, and upon research I learned that the cost of a new power unit is about $ 370.00. So they wanted $ 600.00 for labor (removing 2 screws, and replacing this unit with a new one: 5 minutes of labor or less). I then engaged the Honeywell service, learned that the power unit did not need replacement, and had the unit serviced through a convenient, reasonable and fast process. Difficulties: 1) shipping this unit is problematic and quite expensive, due to the odd shape that requires an unusual box and triggers significant overcharges; 2) reading people's comments, it seems that there is a good number of mother board failures, and the Honeywell technician could not explain what causes such failure. In any event, the overal experience was quite smooth, and definitely less expensive than the proposed service from my AC company. Since these are very good filters, I recommend servicing them regularly (cleaning of the cells and prefilter screens at least every 6 months), and contacting Honeywell before embarking in expensive service or part replacements.

Service review by Karl Knutson (Midlothian Tx US)

Received repaired unit and installed same. Seems to be working fine. All the people I talked with were excellent and provided all the information needed. Further they provided great advice on how to better maintain the unit in the future. I was very impressed with the manner in which everyone I spoke with worked with customers. Honeywell seems to be an example in how a successful company should be operated. Coo Doos to all. Karl Knutson

Thrilled with the service by Mabel Flowers (Southfield MI US)

In looking for a replacement for my non-working electronic air cleaner attached to my furnace, I came across your web site with an offer to diagnose the problem for a great price. I took advantage of it then shipped my unit to you for diagnosis and repairs. The whole process took about 10 days. The whole process was so easy because I didn't have to call in an expensive service man to get the unit repaired. I am sure I saved hundreds of dollars by using you. I am thrilled that I found you.

Joseph Foos by Joseph Foos (Linden MI US)

very satisfied with the prompt service.

Rating by Jerry DePoyster (Germantown MD US)

No problems. I give Jay 10 stars for customer service.

Wonderful! by Roy Thompson (Arlington Heights IL US)

Your service worked very well for me and saved me a lot in doing it myself! Unfortunately, I did require a new "motherboard" which is quite expensive, but cheaper than calling the HVAC guy! Within, minutes of receiving my now "repaired" power supply, the unit was up and running! Would highly recommend anyone requiring such service! Thanks, Roy Thompson

Honeywell Electronic Air Cleaner by Michael Plassa (Yardley PA US)

Completed the repair of the Honeywell Electronic Air Cleaner. Answered all of my questions, Thanks

Instructor by Vernon Irwin (Spring Mills PA US)

A great web site design that allows a homeowner to diagnose and fix a problem themselves. Great service!

Owner by Roger A Hilt (Lafayette In US)

Thank you very much for the quick service and for answering questions. I was waiting a few days to see the results . So far so good . Will use your service again . Thanks again .

Electronic Air cleaners repair & service by Kris (Issaquah WA )

We were very pleased with the outcome. The company that maintains our furnance wanted to charge us $700 for a new control box for our air cleaner which was not in our budget. The representative from Honeywell's 800# told us about this repair option so we gave it a try. Honeywell found only minor problems with the controller and therefore saved us hundreds of dollars. The unit was shipped back to us very quickly and is now working perfectly. I have already recommended this solution to a co-worker.

Fast Service by Tom Slavin (Bothell WA US)

Easy, fast and efficient. My EAC power supply was replaced and back to me in a very short time. The service department also included a replacement ionizer wire in the package at my request. I am very pleased with the response time and quality of workmanship. The EAC is now back and operating in my forced air heating system.

Honeywell Air Filter by Robert Williams (Fullerton CA US)

I received my Power Supply, well packaged and in good shape. I have installed it in my electronic filter and it seems to work just fine. It has bee installed for 3 days now----I will rate the repaired part at some time after it has been in use for a while.

Dan Newman by Daniel Newman (West Chester Pe US)

We had our Honeywell system put in 1989. In November of 2010 we started to have problems. After 22 years we thought it was time to replace it. I found your web page which contained your service. I did the online test to be sure what the problem was. I sent my unit to Honeywell. After Honeywell received my unit I was contacted by e-mail and phone. I was told the mother board was bad, and the cost to repair. I received the unit back today. The power supply is on line and working great. Thank You Dan and Mary Anne Newman

Honeywell Electronic Air Cleaner Repair & Service On Your Power Supply by CH Chen (Houston Te US)

My air cleaner was about 30 years old, and i was not certain it could be fixed. But after I ordered the Honeywell Electronic Air Cleaner Repair & Service, I received the call from Honeywell, and the technical dept. was great, and guided me step by step, and I was able to ordered all the necessary replacement parts. After I received all the parts, I again called the technical dept. for help and received enough tips and knowledge, then i was able to installed all the parts. Now my 30 years old Electronic Air Cleaner is working just like new again.

Go to the Source by Jim Bemis (Bothell WA US)

After discovering our electronic air cleaner was not working and diagnosing the issues with the help of the Honeywell website, we decided to use their repair and service on the power supply..........It took about ten days from when we sent it UPS and it was returned in like new condition and even better-working properly. Why mess around with anything other than the manufacturer with the knowledge and expertise to remedy the problem? We will use them again.........if it becomes necessary. (keeping our fingers crossed it won't be, though)